Spa Policies
Arrival
So many things in life are rushed ~ we’d like to make sure your treatment isn’t one of them ~ that is why we ask you to arrive 10-15mins early to your appointment, so we can make sure that you are comfortable, prepared and get your full treatment time. Arriving other results in shorter treatment time at the same cost.
special treatment
Please tell our receptionist if you are pregnant, have any injuries, suffering from high blood pressure, allergies or have had a recent cosmetic surgery.
Younger guests
Guests under the age of 16 will need to be accompanied by their parents their first visit and guardian’s consent form must be signed.
Ensuring Tranquility
You’ve probably come here to get away from it all and so have your fellow guests. We kindly ask that if you’ve brought your mobile phones, pda’s or computers, they remain switched off while you are here.
Product return policy
Please understand that for sanitation reasons we are unable to offer returns on skin care, nail care and or make-up products. We are unable to offer cash refunds on Gift Certificates, nor are Gift Certificates (or a portion thereof) eligible for use as a gratuity. Exchanges only will be available depending on the situation.
Payements
Methods of payement accepted are : Credit cards, cheque or etransfers. nsf cheques will have a 25$ fee, e-transfers must be done before leaving salon or a 5% charge will be added weekly. prices subject to change without notice.
Cancelations
We know that things pop up, so we offer you the freedom to cancel your reservations at no charge up to 24 hours before your appointment. After that, we will apply a cancelation fee of 50% of your treatment of services over 25$ and full cost for services under 25$. However, for cancelations less than one hour’s notice, including missed appointments the full price will be charged. Full price is also charged for no shows. Clients that have cancelled more than once last minute or have had no shows will need to re-book their next appointment in person with a non-refundable deposit of 50% treatment cost. Cancelations must be done by phone and NOT on FACEBOOK